Terms and Conditions

Welcome to KeToken. KeToken.com provides to the terms and conditions set forth below. By clicking on the [Submit] button, you are agreeing that you are legally competent and eligible to enter into this Agreement in accordance with the applicable laws and to use the Services in a manner consistent with the terms and conditions of this Agreement, Privacy Policy and with all applicable laws and regulations.

1. Modification of Terms of Service: KeToken.com may change the terms and conditions of the Service upon which KeToken.com will notify you of the changes. KeToken.com may at its sole discretion from time to time offer you variety of features and facilities for the service. KeToken.com however reserves its right to discontinue to offer such features and facilities for the service at any time without prior notice.

2. Subscriber Conduct: SPAMMING IS PROHIBITED. Spamming includes the transmission of any form of mail that can be interpreted as junk mail or mail generated via a distribution list which the recipient has not specifically requested. KeToken.com will immediately terminate the service/ any email account, which it believes, in its sole discretion, is transmitting or is otherwise, connected with any spam or other unsolicited bulk email. You agree you are solely responsible for your content and you acknowledge KeToken acts as a passive conduit for the distribution and transmission of your data. You represent and warrant the content you provide to KeToken.com

  1. (a). does not infringe on any third partys intellectual property or proprietary rights or rights of publicityor privacy.
  2. (b). does not violate any law, statute, ordinance or regulation.
  3. (c). is not defamatory, trade libelous, pornographic or obscene; or
  4. (d). does not contain viruses or other similar harmful or deleterious programming routines. If you violate this provision you will be penalised up to and including termination of your rights to use the service and any other remedies available to KeToken.com by law.

3. Unsolicited bulk or commercial emails: In case of any unsolicited bulk or commercial emails, from a particular internet domain, mail server or IP address, KeToken.com may at its sole discretion without notice initiate any action that it may deem fit & appropriate, including blocking messages in case of publication, transmission or delivery.

4. Registration Data: In consideration for the Service, you agree to provide KeToken.com current, complete, and accurate registration information (the "Registration Data") as prompted to do by the Service and to maintain and update this information as required to keep it current, complete and accurate. You understand the KeToken.com Service is advertising supported and you grant KeToken.com the right to disclose the aggregate Registration Data to third parties in connection with marketing the Services. Furthermore, KeToken.com may itself use your individual Registration Data to provide targeting of advertisements and other Service offers.

5. Privacy: Except as provided in Section 2 above, KeToken.com will not intentionally monitor or disclose any private e-mail message or address information unless required by law, enforcement agencies, regulation or court order. You agree to respect the privacy and confidentiality of others.

6. Personal Use & Security: You acknowledge your right to use the Service is personal to you. You agree not to resell or make any commercial use of the Service without the express consent of KeToken.com. You are entirely responsible for not maintaining the confidentiality of your password and account. You shall be fully liable for all use of your account, including any unauthorized use of your account by any third-party.

7. Indemnification: You agree to defend, indemnify and hold harmless KeToken.com and KeToken.com, its employees, directors, officers, agents and their successors and assigns from and against any and all liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of your account, including any claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

8. Terms: This Agreement shall continue in full force and effect for so long as you are using the Services. Either you or KeToken.com may terminate the service at any time, with or without cause. The provisions of Sections 2, 6 and 12 shall survive any such termination.

KeToken.com reserves the right, in its sole discretion, to terminate your access to the services and the related services or any portion thereof at any time, without notice. If any point of time KeToken.com may come to know that the user is below the age of 13 years then KeToken.com reserves its right to delete the said user's account after observing due diligence.

KeToken.com may also terminate or suspend your access to the services for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by KeToken.com.

KeToken.com shall have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.

You agree and undertake that you shall not to host, post, upload, display, modify, publish, transmit, update or share any information content/material that is:

  1. (a). belongs to another person and to which you don.t have any right to; copyrighted content owned by a third party unless you have the express consent, permission, license, authority of the rightful owner;

  2. (b). violates/infringes any patent, trademark, trade secret, copyright or any other proprietary or privacy rights of any third party.

  3. (c). is grossly harmful, blasphemous, paedophilic, false, misleading, unlawful or with the intent to defraud, harass, abuse, intimidate, accuse, impersonate or harm the feelings of anyone; illegal, obscene, pornographic, vulgar, provocative, defamatory, indecent, libelous, hateful, or racially, ethnically objectionable, disparaging, threatening, impersonating another person, enticing/harming of minors in any way, infringing of intellectual property rights, proprietary rights of any third party, invasive of privacy or public rights or any other third party rights or otherwise injurious or objectionable, elicit response relating to illegal activity, contain viruses is an expression of bigotry or hatred based on age, gender, race, religion, caste, class, lifestyle preference, and nationality; relating or encouraging money laundering or gambling or otherwise unlawful in any manner

  4. (d). promotes or provides any instructional information about illegal activities;

  5. (e). Upload or post any content/material that contain software viruses or any other computer codes, files or programs that would interrupt, destroy or limit the functionality of this Site/Service or any software, network, servers, hardware or any other related equipment, device, any computer resource.

  6. (f). violate any applicable laws or regulations for the time being in force.

  7. (g). deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.

  8. (h). threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

9. Disclaimer of Warranties: you expressly agree the use of the service is at your sole risk. the service is provided on an "as is" and "as available" basis. ketoken.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. ketoken.com makes no warranty the services will meet your requirements, or the services will be uninterrupted, timely, secure, or error free; nor does ketoken.com make any warranty as to the results that may be obtained through the service or that defects in the software will be corrected. you understand and agree any material and/or data downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer systems, devices, or loss of data that results from the download of such material and/or data. ketoken.com makes no warranty regarding any goods or services purchased or obtained through the service or any transactions entered into through the service. no advice or information, whether oral or written, which you obtain from ketoken.com or through the service shall create any warranty not expressly made herein.

you acknowledge that ketoken.com site may contain links to other web sites operated by third parties ("linked sites"). you acknowledge that, when you click on a link to visit a linked site, a frame may appear that contains the rediff logo, advertisements and/or other content selected by ketoken.com. you acknowledge that ketoken.com and its sponsors neither endorse nor are affiliated with the linked site and are not responsible for any content of any linked site or any link contained in a link site, or any changes or updates to such sites. you also acknowledge that rediff is providing these links to you only as a convenience.

Ketoken.com does not endorse in anyway any advertisers/ contents of advertisers on its webpages. please therefore verify the veracity of all information on your own before undertaking reliance and actioning thereupon. ketoken.com shall not be responsible nor liable for any consequential damages arising on account of your relying on the contents of the advertisement.

10. Limitation of Liability: Ketoken.com shall not be liable for any indirect, incidental, special or consequential damages or for interrupted communications, lost data or lost profits arising out of or in connection with this agreement, even if ketoken.com has been advised of the possibility of damages. some jurisdictions do not allow the limitation of liability so some of the above limitations may not apply to you.

You agree that KeToken.com may establish limits concerning use of the Services offered on KeToken Web Site, and the maximum number of times and duration you may access any Services in a given period of time.

You agree that KeToken.com has no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by the Services. You acknowledge that KeToken.com reserves the right to log off accounts that are inactive for an extended period of time.

KeToken.com makes no warranty that any services will be uninterrupted, timely secure or error-free.

12. Proprietary Rights to Content: You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or E-mail distributed, commercially produced information presented to you by KeToken.com or KeToken.com's suppliers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You are permitted to use this content as authorised by the Service or the Advertiser.

13. Miscellaneous: This agreement will be governed by and construed in accordance with the laws of India without giving effect to principles of conflict of laws. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. KeToken.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and KeToken.com

In case of any grievance, please contact the Grievance Officer. If you are the rightful owner of the content or an affected person and have the reason to believe that any content that has been uploaded/contributed through this Service contravenes your rights in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (.Rules.), then you may intimate the same to KeToken.com in the following manner:

  1. (a). Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;

  2. (b). Providing exact identification and description of the content by giving its URL that is to be disabled, which in your view contravenes Rule 3(2) of aforesaid .Rules..

  3. (c). Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled, or (ii) as an affected person, and stating that the information submitted is true, complete & accurate and no material fact has been hidden. Further, stating that KeToken.com and its Management, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying upon the said request.

  4. (d). Contact information including address, telephone number, email address, etc. where you can be contacted if required.

You can send your request to Grievance Officer, KeToken.com at:
Grievance Officer
KeToken.com India Ltd.

Refund Policy

14. Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.

Refund Timelines:The refund time period for different modes of payments is provided below.

Credit Card/ Debit Card

3-5 Business Days

Net Banking Account (Credited to Bank Account)

 

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

3-5 Business Days

Paper Cheque

8-10 business days

 

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

For Seller-Fulfilled orders:

1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. Ketoken can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))).
If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Ketoken account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" Bank cheques.
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
Note: Once a cheque is issued, Ketoken will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

For Fulfilled by Ketoken and Prime Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.

2. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.